What is Customer Support?

Customer support refers to the assistance and guidance provided by a company to its customers before, during, and after a purchase. It includes services like answering inquiries, resolving issues, and offering solutions to ensure customer satisfaction and loyalty. Effective customer support is crucial for building strong relationships and enhancing the overall customer experience.

Customer Support

2024-05-24

Contacting Support via Email:

Official Support Email Address: [email protected]

Guidelines for Email Inquiries: When emailing customer support, include your account details (such as username or registered email) and provide a clear description of the issue or question you need assistance with.

Expected Response Time: Typically, you can expect a response to your email inquiry within 24 to 48 hours.

Reaching Out via Hotline:

Official Support Hotline Number: 8 (800) 301 77-89

Operating Hours: The hotline operates from Monday to Friday, 9:00 AM to 5:00 PM (local time).

Tips for Calling: Have your account information ready, along with any specific questions or issues you want to address to make the call more efficient.

Using On-Site Chat:

Accessing On-Site Chat: The on-site chat feature can usually be found in the bottom corner of the website or within the app interface.

Availability: Chat support is often available 24/7 for immediate assistance.

Response Times and Issues: Chat support typically provides quick responses, making it suitable for general inquiries, account-related questions, or simple technical issues.

Common Questions Answered by the Support Team:

FAQs and Issues Resolved: The support team commonly assists with account verification processes, payment-related queries, troubleshooting technical problems, and clarifying bonus terms and conditions.

FAQ Section: You can find the FAQ section on the 1Win website by navigating to the "Help" or "Support" tab, where you'll find a range of commonly asked questions and their answers for self-help.