Refund policy
Refund Policy for Gambling Website
1. Conditions for Refunds:
Permitted Refunds: Refunds may be granted in the following situations:
- Technical Issues: If a player experiences a technical issue during a transaction that results in an incorrect charge.
- Unauthorized Transactions: In cases where unauthorized transactions occur on a player's account.
Not Allowed Refunds: Refunds are typically not allowed in the following scenarios:
- Change of Mind: Refunds will not be issued for transactions where the player simply changes their mind.
- Loss of Funds Due to Gambling: Losses incurred during gambling activities are generally non-refundable.
2. Time Limits for Refund Requests:
Players must submit a refund request within a specific time frame after the transaction. Typically, refund requests must be made within 30 days of the transaction date to be considered for processing.
3. Requirements for Player Identification:
Documentation Required: To process a refund, players may need to provide the following documentation or information:
- Government-Issued ID: A valid government-issued identification document to verify identity.
- Proof of Transaction: Evidence of the transaction for which the refund is being requested.
- Account Verification: Additional verification steps to confirm ownership of the account.
Verification Process: The gambling website will verify the player's identity using the provided documentation and information. This process ensures the security of personal information and helps prevent fraudulent refund requests.